.

🚲 Lake District Cycle Recovery

Terms & Conditions of Cover

Last updated: 4 August 2025

1. Cover Summary

By booking with LDCR, you agree to these Terms.
We provide rider and bicycle recovery within the Lake District National Park, returning you to a location of your choice (accommodation, café, bike shop, or transport hub), as long as all conditions of your cover are met.
Cover must be booked in advance — same-day cover is not available.

2. What’s Covered

✔ Mechanical breakdown (e.g. snapped chain, derailleur failure)
✔ Accidental injury while riding (non-emergency medical – we are not paramedics)
✔ Recovery for you and up to 2 standard bikes (no passengers)
✔ Drop-off to accommodation, repair facility, or a safe location of your choice

3. What’s Not Covered

✘ You're tired or just don’t feel like riding
✘ Less than 1 mile from your accommodation or an open bike shop
✘ Electric bikes, tandems, trikes, recumbents, handbikes (unless pre-approved in writing)
✘ Off-road locations, bridleways, or anywhere not accessible by a standard 2WD vehicle
✘ Race or event course breakdowns (due to restricted access)
✘ Rescue outside of operating hours (unless by prior agreement)
✘ Requests made without a valid booking or QR code
✘ Requests made for same-day cover — cover must be purchased in advance

4. Fair Use Policy

LDCR is designed for genuine mechanical failure or injury-related recovery.
Abuse of cover (e.g. frequent non-emergency callouts, inaccurate details, or misuse) may result in cancellation without refund and possible refusal of future service.

5. Rider Responsibilities

• Carry your own spares: tubes, levers, pump/CO2, and tubeless plugs if needed

• Maintain your bike in a roadworthy condition (serviced as per manufacturer guidelines)

• Be able to remove wheels if required to load the van

• Carry your personalised QR code (on phone or printed)

• Be more than 1 mile from accommodation or open repair shop

• Be located on a public road that a standard 2WD vehicle can reach

• Provide your What3Words location during callout
  (If no signal: send your last known location, describe visible landmarks, and the direction you were heading)

6. Emergency Callouts

In the event of an emergency:
🚑 Call 999 first if medical attention is needed — LDCR is not an ambulance service.
🚲 If you're taken by ambulance, we can collect your bike(s), provided you had valid cover.
LDCR does not transport passengers under any circumstances.
For full details of how callouts work, including expected delays, low-signal areas, and what happens after you request help, please see our Emergency Callouts page.

7. Availability

🕙 Available 10:00 AM – 5:00 PM daily
❌ Closed: Christmas Day & Boxing Day
✔ Open all other bank holidays
📅 Subject to the LDCR calendar — cover is only available on bookable dates
Non-service days (e.g. holidays, personal leave) will be shown as unavailable in the booking calendar

8. Cancellation Policy

• Less than 24 hours: No refund

• 24–48 hours: 25% refund

• 48–72 hours: 50% refund

• 72+ hours: Full refund (minus £2 admin fee)
  Requests to cancel should be made through your membership area or by contacting LDCR directly via WhatsApp or email. Cancellations are only confirmed once acknowledged by LDCR.

9. Consent & Data Use

LDCR is registered with the Information Commissioner’s Office (ICO).
Your personal data is stored securely and only used for communication, rescue coordination, and safety.
We do not share your information with third parties unless legally required or with your express permission.
Video or photo content may only be used for marketing with your consent.

10. Safety & Surveillance

To ensure the safety of riders and the LDCR operator:
📹 A van cab camera records inside the vehicle (visual and audio)
🎥 A GoPro/body cam may be worn during rescues
🚲 An external camera records the bike loading/unloading area

• Routine footage is stored for up to 30 days, then auto-deleted

• Incident-related footage may be retained for up to 3 years for safety, legal, or insurance purposes

• You will be informed if footage from your rescue is being retained

• Visible signage in the van notifies riders when recording is active

11. Zero Tolerance Policy

Aggression, abuse, or threatening behaviour toward Jo or any partners will result in:

• Immediate cancellation of your service and any future cover

• No refund

• Police involvement if necessary
  LDCR reserves the right to withdraw service and use the vehicle as a safe space if under threat.

12. Liability

LDCR accepts no liability for:

• Injuries, property loss, or damage sustained before, during, or after rescue

• Delays due to traffic, poor signal, adverse weather, or road conditions

• Poor mechanical outcomes or complications after transport
  You accept LDCR services at your own risk and agree that cycling is an activity with inherent risks.