📍 1. Download What3Words — Before You Go

What3Words lets you send me your exact location — even if you're halfway up a hill with no road in sight.

• Download the app before your ride

• Open it at least once while you’ve got signal (so it works offline)

• Save my number to your phone 07761 271551

• Test it with a few local locations so you’re confident using it

If you can’t tell me where you are, I can’t come get you — it’s that simple.

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📡 2. No Signal? No Problem (Sort Of)

If WhatsApp won’t send your message:

• Switch to a regular SMS text

• Send your:

  • What3Words location, or

  • Message like: “Bike Down. Last seen: Whinlatter Pass car park. Heading west.”

✅ Direction helps if I’m coming in the opposite way
✅ If I can’t reach you by message, I’ll keep trying, and if I feel your safety is at risk, I’ll escalate

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🕒 3. Booking Deadlines — No Last-Minute Cover

• All bookings must be made by 9 PM the night before your ride

• Same-day bookings are not accepted

• If you’ve already started riding and something goes wrong, you’ll need to request an Emergency Pedal Pickup instead

• Cover cannot be purchased after the fact

I'm helpful — not daft. Fair’s fair.

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🚨 4. What Happens When You Text “Rescue Me”

When you get in touch for a rescue, here’s what happens:

1. I’ll acknowledge your message quickly

2. You must provide:

   • Your What3Words location, or best known location + direction

   • Your LDCR Membership Number or Booking Reference

   • A photo of your QR code (if you've saved it) — helps verify your cover faster

3. I’ll confirm:

   • Your cover status (Daily, Ride or Die, Emergency)

   • Estimated time to leave base

   • Estimated time of arrival

   • A live tracking link, so you can follow me as I approach

4. If it’s an emergency pickup:

   • I’ll send a payment link (upfront payment required)

   • You can forward this to a friend/family member if needed

   • Once payment is received, I hit the road

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📲 5. Save Your Member Info — It Speeds Everything Up

All LDCR bookings and memberships come with a unique QR code and rescue ID number.

• ✅ Save your QR code to your phone

• ✅ Save your membership number in your notes or wallet

• ✅ Quote it when you contact me — I’ll verify your cover instantly

“I’m covered under LDCR2679 — here’s my location…” = smooth sailing from the start.

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🛠 6. What If Something Happens To Me?

Let’s be honest — I’m human and so is my van. Here's what I’ve got in place:

• Van breakdown? I’ll notify you as soon as possible , I do have access to another vehicle so we can decide what will work better for you as it may take me a little longer to reach you or I can arrange a taxi or pickup, if needed ( NO EXTRA COST TO YOU). If I can’t reach you, I’ll contact emergency services only if your safety is at risk.

• Personal emergency or illness? I won’t go radio silent. You’ll get a message from me, or my emergency contact, explaining what’s happened and offering a refund or reschedule.

I’ll never leave you guessing.

⚠️ 7. Safety First – For You and Me

• If you feel unsafe while waiting, tell me. You can wait in a café, shop, pub, or well-lit area. I’ll still find you.

• If I feel at risk, I reserve the right to pause or withdraw service (zero tolerance policy). This includes abuse, aggression, or threatening behaviour — no exceptions.

• ​My van has GPS tracking and CCTV for both our safety. My location is shared at all times with a 3rd party and I wear a bodycam during the rescue.

• 🧍‍♀️ 8. Riding Partner Safety

• Only one rider can fit in the van — so here’s how I handle it, depending on what’s booked:

• ✅ If both riders have pre-booked cover:

• I’ll take you (the injured or stranded rider) and your bike first

• Then I’ll return to collect your friend as a second, separate "rescue"

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• 🚨 If your friend isn’t covered:

• I can return and complete an emergency pickup, charged at the standard emergency rate and to be paid before I return

• Or you can choose to:

• Have me recover both bikes, and you and your friend arrange your own taxi — I’ll wait at my discretion while this is sorted

• 🧾 Please Note:

• No refund will be given if I transport only bikes and no people — this still counts as a full rescue due to time, effort, and space

• LDCR is a one-rider-one-rescue service unless told otherwise

• 🧭 9. I Might Be Out Rescuing Someone Else

• I’m a one-woman rescue crew — so if you message me and don’t hear back instantly, don’t panic.

• I might be on a rescue when your message comes through

• I’ll reply as soon as I safely can

• You’ll always get a proper ETA, tracking link, and confirmation once I’m on the move

• 🧰 10. You’re Responsible For Your Own Kit

• I’ll always do my best to help — but please make sure you:

• Bring your own basic tools (tube, pump, tyre levers)

• Check your bike’s in working order before setting off

• Carry enough food, water, and layers for the weather

• Keep your phone charged and share your route with someone if riding solo

• LDCR is here when the unexpected happens — not when you forgot your Allen keys.